There is a very significant demand for appointments at Kidspower OT service and many children have to wait to see a therapist. We endeavour to see the children as quickly as possible and one of the ways we minimise waiting times is to reduce the number of unused appointments.
As you will be given a protected time slot, it means your therapist cannot offer this appointment to anyone else. We would ask you to ensure that you keep your therapist informed in well advance of any upcoming holidays or other commitments you are aware of so that your appointment slot can be allocated appropriately.
If you do not give us 72 hours’ notice that you will not be attending your scheduled appointment you will be charged in full for the appointment. There are no exceptions to this. This is because, without adequate notice, your therapist is unable to use the time allocated to your appointment.
If you are late for your appointment, your session will still conclude at the allocated time.
If you fail to show for an appointment, a 100% cancellation charge will be applied. The charges will be made automatically without notification.
We charge a non-refundable deposit at the time of booking. This is because, unfortunately, some families do not attend booked appointments or cancel with little notice which means we are unable to offer the appointment time to another family.
Cancellation by us
We try to keep every appointment we make, but medical emergencies and unforeseen circumstances mean that we sometimes have to cancel appointments. If this happens, we are sorry for any inconvenience caused and will arrange a new date for you as soon as possible.